We’re thrilled to announce that BookingBug has been recognized as one of the 20 Most Promising Customer Experience Management Platforms by CIOReview. Each year, CIOReview selects 20 companies that are providing innovative customer experience management solutions. Customer experience management is a massive space that incorporates everything from social media monitoring tools to call center solutions. With such a vast array of contenders, we’re extremely honored to be selected as one of twenty companies that are at the forefront

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In the past, banks competitive edge came from product, price and size of their branch network. The institutions with large branch numbers took the lion’s share of the market through locality and convenience. Today, the main competitive advantage goes to the bank providing the best customer experience. Despite online banking becoming the main channel for customers to conduct their day-to-day finances, recent research by Celent found that 77% of adults in the USA prefer in-branch conversations when needing advice

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In June, BookingBug hosted our first Customer Retail Summit with the goal of bringing together the UK’s top retailers for a day of collaboration, sharing of best practices and showcasing the latest innovations at BookingBug. The day was a unique opportunity for industry leaders, high-level customer stakeholders and BookingBug staff to discuss the future of the retail space and engage in product-related conversations. We were excited to be joined by some of our biggest UK and European customers such

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First, there was "Why make what you can buy?"​ Now it's "Why buy when you can rent?"​ Thoughts about solving some business challenges. The company I now work for was founded by a man who couldn't book a squash court when he wanted to, and this irritated him to the point he wrote a booking system. First, there was "Why make what you can buy?"​ Now it's "Why buy when you can rent?"​ Thoughts about solving some business challenges. Jump

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Five Retail Predictions That Will Define the Way Consumers Engage with Brands and Who Will Come Out on the Other Side INTRODUCTION Digital transformation has impacted every aspect of our daily lives - both as consumers and as businesses. From coast to coast and “across the pond,” as they say, daily news cycles continually highlight another brand closing locations, reducing workforces and eventually going out of business completely as retailers struggle to keep up with online demand. I often get

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Retailers must follow and understand consumer trends to stay relevant. Consumer loyalty can be fleeting, so it's of utmost importance that retailers use data to continuously adapt. We recently surveyed 2000 UK and US consumers to discover what the modern consumer wants in their retail experience. Here is the PDF of the Modern Consumer Report Infographic available for download. Here is the associated Modern Consumer Report eBook available for download, which contains these insights and more.

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Retail banks are at a time of rapid innovation and change, as they're faced with elevated customer expectations and formidable digital competitors. To stay relevant, banks must listen to their customers and take steps to provide a phenomenal customer experience. We recently surveyed 2,000 financial consumers in the US and UK to understand more about their expectations and interests when it comes to banking. Below are their insights. Here is the PDF of the Modern Banking Report Infographic available

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