The adoption of scheduling technology and more sophisticated customer engagement processes have had profound implication on the overall customer experience. The rise of the digital consumer has disrupted industries like retail and banking with deep and sudden impact. Banks and retailers need to start servicing their customers across all channels without hurting their existing business and services whilst maximizing high-value human-to-human interactions. Those that don't tackle the gap between digital and in-person consumer interactions head-on will quickly fall behind! Let's

Read More »

Come visit BookingBug at booth #20 at MoneyLIVE 2018! With MoneyLIVE Summit fast approaching, it’s time to take a deeper dive into the event agenda and suss out the key sessions you won’t want to miss. With over 400 attendees and 80+ speakers, this year promises to host the best of the European banking industry in London on 26-27 of November and provide an exclusive networking platform for all attendees. During the two day conference, attendees will get

Read More »

Retail banks are at a time of rapid innovation and change, as they're faced with elevated customer expectations and formidable digital competitors. To stay relevant, banks must listen to their customers and take steps to provide a phenomenal customer experience. We recently surveyed 2,000 financial consumers in the US and UK to understand more about their expectations and interests when it comes to banking. Below are their insights. Here is the PDF of the Modern Banking Report Infographic available

Read More »

Enhancing its integration capabilities, the platform provides a more interoperable, secure and scalable solution to its enterprise clients. Here at BookingBug, we’re the world’s leading Time-as-a-Service™ (TaaS) platform with intelligent appointment scheduling, queuing and event management applications. Today we launch our next generation integration layer, which includes powerful enhancements with Salesforce Lightning and Microsoft Exchange. With these updates, we’re continuing our effort to drive technology innovation for our enterprise clients. These enhancements propel our platform to become

Read More »

Recently Bankrate in partnership with MONEY released their pick of The best Credit Unions in the U.S.. They looked at financial institutions that offer both a free or cheap checking account and a savings account that pays a high interest rate or holds the line on fees. So, who made the cut? The top 5 look like this: Alliant Credit Union American Airlines Federal Credit Union Wings Financial Credit Union First Tech Federal Credit Union Bethpage Federal Credit Union

Read More »