The adoption of scheduling technology and more sophisticated customer engagement processes have had profound implication on the overall customer experience. The rise of the digital consumer has disrupted industries like retail and banking with deep and sudden impact. Banks and retailers need to start servicing their customers across all channels without hurting their existing business and services whilst maximizing high-value human-to-human interactions. Those that don't tackle the gap between digital and in-person consumer interactions head-on will quickly fall behind! Let's

Read More »

In my last article, I talked about gathering and understanding requirements. This time, I will move on to making sure that some hidden requirements are considered, and then how to ask the questions that make it much easier to get the rest of the firm onside (especially those pesky senior managers and board members who tend to hold the purse strings). What is the matrix within which we want to solve this problem? It's not enough to know what the

Read More »

In the last 5-10 years, technology has completely changed consumer interests, expectations and behaviours when it comes to retail. Retailers have had to analyze and respond to these changes by introducing new technology and strategies to keep consumers engaged. Our latest infographic showcases some of our predictions for how retail will evolve in the next 5-10 years. To download, view this PDF.

Read More »

Today's retailers are struggling to bridge the gap between their physical and digital channels, but some forward-thinking retail executives have figured out how to capitalise in this changing world. Check out some of the successes that they have seen in our latest infographic. To download, view this PDF.

Read More »

Come visit BookingBug at booth #20 at MoneyLIVE 2018! With MoneyLIVE Summit fast approaching, it’s time to take a deeper dive into the event agenda and suss out the key sessions you won’t want to miss. With over 400 attendees and 80+ speakers, this year promises to host the best of the European banking industry in London on 26-27 of November and provide an exclusive networking platform for all attendees. During the two day conference, attendees will get

Read More »

I said in my previous article that this is a subject worthy of some time of its own. So here goes with a really broad topic. There are lots of factors to consider when looking at any software purchase. I will cover two here, and others in a future article (or articles as the muse takes me). 1) What does the business need (and in some cases what are the competing needs of the business)? Of the different needs, which

Read More »

Here at BookingBug we're engrained in partnering with our customers to ensure they are successful, driving revenue and better customer journey experiences. Over the last three years, we've partnered with Waitrose, one of Britain's famous and largest grocery chains in the UK with over 350 locations, creating a partnership where we developed one of the leading examples of added value services in the market today. Waitrose has used BookingBug’s platform to introduce in-store services and events like cooking classes

Read More »