There’s no denying that the shift to e-commerce in recent years has been a devastating blow to retailers with a reported 15 stores closing a day. It’s not just local businesses, retailers of years gone by have also retreated from brick-and-mortar stores to the world of e-commerce. A recent survey by The Local Data Company found that people are now preferring to spend their money on experiences, including meals out, entertainment and the gym rather than retail goods

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Earlier this year we produced a report highlighting some surprising statistics about customer habits and attitudes to online and offline shopping. Since then these industry insights have informed hundreds of companies’ marketing strategies so, due to popular demand, we will be publishing our omnichannel predictions for 2018 in the New Year! In order to predict 2017’s consumer trends we asked over 2,000 shoppers across the UK and US about their habits, preferences and experiences. What we discovered was

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Following Deloitte’s Fast 50 UK, we are delighted to announce that BookingBug was nominated as one of EMEA’s fastest growing technology companies at the Deloitte Technology Fast 500 EMEA for third year running. The Technology Fast 500 EMEA program is an objective industry ranking focused on technology ecosystem companies in the EMEA region. It recognizes technology companies that have achieved the fastest rates of revenue growth in Europe, the Middle East, and Africa during the past four years.

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Discount clothing retailer TJ Maxx is a juggernaut that has been aggressively opening stores and increasing sales for the past few years. Meanwhile, competitors like Macy’s, Sears, Nordstrom’s and Kohl’s are facing major sales slowdowns due to the success of online and better-performing retailers. TJ Maxx’s sales per square feet is currently over $400 while typical department stores are usually less than half of that. It might surprise you to learn that only about 1% of

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The countdown to retail’s big show begins! Roughly one month from now, the minds behind the biggest brands, up & coming disruptors, and industry powerhouses gather under one massive roof to talk shop. We’re also going to be lucky enough to hear speakers like Tommy Hilfiger, Arianna Huffington, Hamdi Ulukaya, and James Curleigh. To give you a little more insight into this year’s attendees, here’s a snapshot courtesy of NRF themselves: If you’ve attended before,

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My uncle recently told me that when he was 7, he went to his local bank and opened his first savings account. To track his account balance, a teller named Marjorie gave him a little notebook called a passbook. Every time he went in to make a deposit or a withdraw money, he would wait until Marjorie was available. He would hand over the passbook to Marjorie and she would stamp the transaction and his new account balance in the

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Unless you still hide your cash under the mattress, you’re probably aware of how technology has revolutionized the way we engage with our finances and the institutions that look after them. Despite being able to transfer money, pay with our phones and report our card stolen via an app, personal banking is falling far behind the curve when it comes to customer experience, opening up a void for companies that can meet the customer experience need. Banking isn’t

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